SABRINA
FEVEZ
(this is a little bit of who I am,
and where I've been)
Hi there!
I'm Sabrina, a lover of human connection and growing meaningful relationships. As a Host, Heart Centred Leader, and Community Enthusiast I have a passion for making a tangible impact in the lives I have the honour of touching.
Your presence here fills me with joy. Thank you for stopping by — I'm thrilled you have.
My Personal Philosophy
I believe that people are inherently good and kind. I believe the good comes out when we are given the space to show up as we are, and truly be seen.
I've spent my career (and my life) learning what it is to be in authentic relationship with other people - and with myself.
My journey from being a large market Radio Host to becoming a leader for teams in customer and guest experiences has allowed me to play with the question:
“How can I best support you?”
You, the listener.
You, the audience.
You, the team member.
You, the client.
Developing meaningful connections have been at the core of what I do - and I am so happy to do this work.
My Professional Journey
From the airwaves of radio broadcasting to the heart of community engagement and into the realm of elevating customer experiences - I have always been driven by one core mission: to forge meaningful connections. My journey began in the downtown studios of Toronto's top radio stations, where I fostered the art of storytelling and audience engagement as a Radio Host and Artist Manager. I loved being able to entertain and inform, but also build lasting relationships with listeners and artists alike. This set the stage for my commitment to authentic communication.
Through my time in media, I harnessed the power of digital platforms to create compelling narratives for brands, further honing my skills in strategy and content creation. When businesses were beginning to leverage social media platforms for advertising, I was able to work with my clients to blend creativity with analytics, driving growth through impactful social media campaigns and content that resonated with diverse audiences.
The leap to becoming Guest Services Manager at a renowned Retreat Centre marked a pivotal shift in my career. In this role, I carried my conscious communication skills into creating unparalleled guest experiences, leading teams with a heart-centred approach, and driving success through genuine interactions and operational excellence.
Now, as a Manager for a rapidly growing Customer Experience team in a financial tech start up, I leverage every facet of my diverse background to champion customer happiness, employee engagement, and a culture of empathy and understanding.
My path has been one of continuous growth, learning, and a wholehearted commitment to making every interaction count.